Sort incoming email faster
Categorise and route messages using rules agreed by the service.
Built for local government
Spend less time sorting email
LocalGovMail helps council teams categorise, prioritise and route incoming email. It flags messages that may need urgent attention, summarises conversations and can suggest responses—so staff can spend more time helping residents.
Officers remain in control, and you can start with one existing shared mailbox.
Reduce repetitive triage
Shared inboxes consume time that services need elsewhere
Every incoming message must be read, understood, prioritised and sent to the right place. When volumes rise, routine triage takes skilled staff away from work that needs their judgement.
LocalGovMail handles the repetitive preparation while officers decide what happens next.
Find important messages sooner
Flag possible urgency or risk for officer attention.
Give staff a useful head start
Summarise long conversations and prepare draft responses.
Start with the mailbox you already have
Start safely with one shared mailbox
You can introduce assistance gradually, based on the needs and risks of each service.
Understand what arrives
Analyse existing email to identify common demand.
Agree how it should be handled
Service experts review the categories, rules and risks.
Introduce assistance gradually
Begin with triage and add further automation only when the service is ready.
Controlled automation
Your service decides what the AI can do
Officers can review every decision. Each service can set its own rules, confidence thresholds and escalation paths, with a record of AI actions and human interventions.
Automation is introduced only for predictable, low-risk work when the council is satisfied it is appropriate.
Read about trust and technologyWorks with what you have
Use the systems your teams already know
LocalGovMail works alongside existing shared mailboxes and runs as a separate internal application in the council's Azure environment. It adds specialist email triage without requiring a replacement programme.
A note from the maintainer
Questions? I’m happy to help.
Hi, I’m David Bishop. I’m building LocalGovMail with councils to help staff spend less time sorting shared email.
If you have a question, an idea or a mailbox you would like to discuss, drop me a line. I’m happy to talk through how LocalGovMail could fit your service.
Get involved
Find a safe first mailbox
You do not need to redesign a whole service. Talk to us about one existing shared mailbox and explore where triage could save staff time.